Courier Operations Agent

Are you passionate about transforming data into strategic decisions? 💼

The challenge

Rappi is growing fast and needs exceptional talent. We are looking for a Courier Operations Agent who transforms complex challenges into impact opportunities for millions of users in LatAm.

Your challenges

• 1. Logistics and E-commerce Management
• Inventory Control: Supervise stock and distribution of official clothing, ensuring the fleet has the necessary tools for operation.
• E-commerce Incident Management: Act as an escalation point to resolve issues with the sales platform, coordinating solutions with both the internal technology team and last-mile providers.
• Supplier Negotiation: Manage commercial agreements with suppliers of clothing, courier services, and issuers of tax documents (receipts) to optimize costs and delivery times.
• 2. Field Intelligence and On-site Operations
• Talent Acquisition: Implement recruitment and acquisition strategies for new couriers directly in the field to ensure fleet growth.
• Environmental Analysis: Identify external problems (public roads, risk zones) and conflicts at points of sale (stores/partners) that impact operations, transforming this information into mitigation plans.
• Advocacy and Support: Provide comprehensive support to the fleet through in-person and virtual channels, ensuring efficient resolution of their doubts and conflicts.
• 3. Financial Auditing and Contractual Compliance
• Account Cleanup: Analyze couriers' debt cases and audit their account statements to ensure transparent and correct financial management.
• Document Management: Administer the contracting process of the new fleet, ensuring sending and receiving service contracts under legal standards.
• Payment Administration: Generate purchase orders and manage issuing service receipts to third parties timely.
• 4. Safety and Risk Prevention
• Fraud Detection: Implement monitoring systems to identify patterns of massive or individual fraud within the fleet, protecting the platform's income and reputation.

You will be a great fit

• Experience: 0-2 years in similar roles
• Education: University degree completed; postgraduate desirable
• Previous experience in tech startups, e-commerce or marketplaces (desirable)
• Strategic Negotiation: Ability to deal with suppliers and reach beneficial agreements.
• Critical Analysis: Skill to convert complex "street" problems into structured operational solutions.
• Conflict Resolution: Calmness and empathy for direct fleet attention in dynamic environments.
• 360° Vision: Ability to manage financial, logistical, and field processes simultaneously.

Tech profile

We believe our talent deserves the best tools to make an impact with purpose.

Chile 🇨🇱

🌸 Boost Your Impact

• Health insurance
• Maternity and paternity benefit
• Physical and mental wellness platform (gyms and apps)
• Digital health platform (psychology and nutrition)

📚 Continuous Learning

• Online learning platform
• Language learning
• Academic partnerships with educational institutions
• Certifications in tech and digital marketing

🚴 Rappi Rhythm

• Premium access to the Rappi app
• Day off in your birthday month
• Recharge days after major projects

At Rappi, diversity makes us stronger

We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.

Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.