About the role
Posted
About Stoïk
Stoïk is a European scale-up that protects businesses against cyber risk by combining insurance with cybersecurity tools.
The role
Your job is to build the Deal Desk from the ground up.
You will own everything that happens to a contract along the customer journey, outside commercial negotiation. The scope is cross-product: you will work on both our insurance contracts and our cyber contracts (licences and security services), in every country where we operate.
What you’ll do
Cash collection
Drive the collection of amounts owed by clients and partners
Track overdue payments, run follow-ups and escalate when needed
Build and monitor collection KPIs such as DSO, outstanding balance and bad-debt rate
KYB: Know Your Broker
Ensure our broker distribution network meets compliance requirements
Collect, verify and keep partners’ regulatory documentation up to date
Design compliance processes for broker onboarding and ongoing monitoring, working with Legal and Compliance
Licence overage billing
Identify and bill cyber licence overages every month, whether direct or through our MSP partners
Work with Sales to review significant cases
Make sure billing is accurate, traceable and clearly explained to the client
Non-commercial contract amendments
Handle administrative changes such as payment methods, contract dates, company registration number (SIREN), address and similar updates
Keep data consistent across our tools (CRM, billing, management systems)
Set clear processing times and meet them
Special contracts for CrowdStrike and SentinelOne
Track actual licence consumption and bill it accurately
Reconcile vendor invoices with client billing
Spot discrepancies early and raise them with the right teams
Beyond that
Document and automate Deal Desk processes so they hold up as we grow
Be the go-to person on these topics for Sales, Success, Finance and Legal