Technical Operations

In this Technical Ops role, you’ll take on operational challenges by designing and implementing creative, tech-driven solutions. Your expertise in coding, AI, or no-code platforms will help bridge short-term operational gaps while informing the long-term product roadmap. This is your opportunity to combine technical know-how with strategic thinking & problem solving skills to enhance both internal workflows and customer experiences.

How you’ll contribute

Create & implement technical solutions

Rapidly build and deploy tools using coding languages (e.g., Python, JavaScript) and no-code platforms (such as Zapier, Bubble, or Airtable) to streamline critical operational processes.
Experiment with AI or automation to solve pain points, increase efficiency, and uncover new opportunities for scalability.
Enhance product & own client processes

Be accountable for operations regarding key client deliverables. Attention to detail and excellence in execution is paramount.
Collaborate with product managers to identify operational bottlenecks and propose solutions that may eventually shape or complement our core offerings.
Continuously assess whether these interim solutions can be scaled or integrated into the product roadmap based on user feedback and business priorities.
Optimize & iterate

Work closely with engineering, product, and other cross-functional teams to refine existing workflows.
Collect insights on performance, reliability, and user satisfaction, iterating quickly on prototypes and solutions to maximize impact.
Data-driven decision making

Use relevant metrics—operational throughput, user engagement, conversion or adoption rates—to inform where your technical solutions can add the most value.
Collaborate with data teams to develop dashboards and monitoring tools, ensuring every initiative is guided by robust analysis and real-time feedback.
Cross-functional collaboration

Communicate progress using project management tools (e.g., Monday.com, Trello, Asana) and CRM systems (e.g., Salesforce, HubSpot), keeping stakeholders informed and engaged.
What we’re looking for

Technical proficiency

Comfortable coding in at least one language (Python, JavaScript, etc.) and exploring AI or machine learning concepts where relevant.
Able to leverage no-code or low-code platforms to rapidly prototype and deploy internal tools.
Operational mindset

2+ years in product operations, technical project management, or a related field focused on operational excellence.
Experience diagnosing inefficiencies in workflows and translating them into actionable technical solutions.
Data-driven & analytical

Able to define success metrics, analyze outcomes, and iterate based on insights.
Familiarity with building or using dashboards and reporting tools to track operational KPIs.
Collaboration, communication & stakeholder management

Skilled at presenting complex technical topics to both technical and non-technical audiences.
Proven ability to align cross-functional teams on priorities and ensure smooth rollouts of new tools or processes.
Adaptability & autonomy

Thrives in an environment where you can shift gears quickly and manage multiple priorities.
Demonstrates ownership in driving projects to completion, even amid ambiguity.